Microsoft Support and Recovery Assistant for Office 365 (SaRA)

SaRA buttonThe Microsoft Support and Recovery Assistant for Office 365 (or SaRA for short) allows you to fix problems with Outlook and other Office 365 products.

Support and Recovery Assistant works by running tests to figure out what’s wrong. It can fix many problems for you, or it can tell you how to fix them yourself.

Examples of problems with Outlook SaRA can help with;

  • Outlook won’t start.
  • Outlook keeps hanging or freezing.
  • Can’t send or receive emails.
  • Outlook keeps asking for my password.
  • Issues with accessing Shared mailboxes or sending emails from it.
  • Outlook keeps saying “Trying to connect…” or “Disconnected”
  • Issues with your Calendar, Shared Calendars, Delegate Permissions, booking Conference Rooms, etc…

Other applications and services that are supported are;

  • Office Setup
  • Outlook for Mac
  • Email on mobile devices
  • Outlook on the Web
  • Exchange Online
  • Dynamics 365
  • OneDrive for Business

Download: Microsoft Support and Recovery Assistant for Office 365 (SaRA)
View: How to scan Outlook by using the Microsoft Support and Recovery Assistant tool


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MFCMAPI

MFCMAPI buttonMFCMAPI provides access to MAPI stores to facilitate investigation of Exchange and Outlook issues and to provide developers with a sample for MAPI development.

Less technical; You could say that MFCMAPI is a low-level mailbox editing tool. It’s designed for expert users and developers only so pretty much all safety nets are missing and making a mistake could result in total destruction of your mailbox data.

If this doesn’t like something for you, it’s best not to use this tool with any important data of which you don’t have a backup.

Although this isn’t an official Microsoft application, it is however developed by Stephen Griffin who is a Senior Escalation Engineer in Developer Support at Microsoft focusing on Outlook and Exchange Server APIs (in other words: this is a very reliable application).

There are several guides on HowTo-Outlook.com and MSOutlook.info which provide step-by-step instructions on how to use MFCMAPI to achieve specific tasks or solve issues which can’t otherwise be solved.

Download: MFCMAPI


Exchange 2016 CU6

News

Cumulative Update 6 for Exchange 2016 is now available for direct download. It contains 8 documented new fixes or improvements, various new features and all previously released fixes and security updates for Exchange 2016.

Notable new features, fixes and improvements are:

This release includes new updates to the Active Directory Schema.

Compatibility validation with .Net 4.7 is still pending for this release but so far, no issues have been found. However, .Net 4.7 is not supported until the validation has been completed and official support has been announced.

Download: Cumulative Update 6 for Exchange Server 2016 (KB4012108)
Download: Exchange Server 2016 CU6 UM Language Packs
View: Description of Cumulative Update 6 for Exchange Server 2016
View: Blog post of the Exchange Team about CU6 for Exchange Server 2016


Exchange 2013 CU17

News

Cumulative Update 17 for Exchange 2013 is now available for direct download. It contains 5 documented new fixes or improvements and all previously released fixes and security updates for Exchange 2013.

Notable fixes and improvements are:

  • This update includes the latest time zone updates.
  • KB4024650: Emoji is displayed as question marks in iOS clients in an Exchange Server environment.
  • KB4024646:  “Insufficient access rights” error when you run setup.exe as member of “Delegated Setup” group in Exchange Server 2013

This release does not include new updates to the Active Directory Schema.

Compatibility validation with .Net 4.7 is still pending for this release but so far, no issues have been found. However, .Net 4.7 is not supported until the validation has been completed and official support has been announced.

Download: Cumulative Update 17 for Exchange Server 2013 (KB4012114)
Download: Exchange Server 2013 CU17 UM Language Packs
View: Description of Cumulative Update 17 for Exchange Server 2013
View: Blog post of the Exchange Team about CU17 for Exchange Server 2013


Attachments are blocked after applying June 2017 update – Fixes available now

News

After applying the June update for Outlook 2007, 2010, 2013 or Outlook 2016 (MSI) some attachments may be blocked from being opened. There are two issues here;

  • Attachments could get blocked as they are deemed “potentially unsafe attachments” even when they don’t have an unsafe file extension (like pdf, docx, xlsx).

    The blocked attachments are mentioned in the Infobar.
    The blocked attachments are mentioned in the Infobar.

    This issue applies to files that have two dots or an exclamation mark in front of their file extension;
    -test..txt
    -test!.txt

  • Attachments that are embedded (with the file icon shown in the message body) in an RTF formatted message, calendar item, contact item or task item can’t be opened. Trying to do so produces the error;
    • The program used to create this object is Outlook. That program is either not installed on your computer or it is not responding. To edit this object, install Outlook or ensure that any dialog boxes in Outlook are closed.

Error when trying to open an embedded attachment after applying the June 2017 update.
Error when trying to open an embedded attachment after applying the June 2017 update.

Update July 27: New fixes are now available for all versions
New updates have been released for all versions of Outlook which fixes these issues.

Current workarounds are;

  • For the first issue; Download the files via web mail. Exchange and Outlook.com users can use Outlook on the Web (OWA) for this, Gmail users can use the Gmail website, etc…
  • For the second issue, you can save the files to your Desktop (drag & drop also works) and open the files from there.
  • Uninstall the June update for your Outlook version. Please note that this is a security update, so uninstalling the update is only recommended when you know the risks and can’t use the other workarounds.

For further information and descriptions of other issues regarding these updates also see; Outlook known issues in the June 2017 security updates.


Outlook 2016 Security Update for June 2017

News

A Security Update has been released for Outlook 2016. In addition to resolving the vulnerabilities, it also contains 15 documented improvements and fixes.

Most notable fixes and improvements are:

  • Resolves the vulnerabilities mentioned in CVE-2017-8506, CVE-2017-8507, and CVE-2017-8508 which could allow remote code execution if a user opens a specially crafted Office file or email message.
  • If you have a profile that has a Microsoft SharePoint calendar in Outlook 2016 and the calendar is synchronizing in the background, Outlook 2016 may crash.
  • After a delegate views a rejected meeting, the declined meeting appears in the calendar again if the delegate has not rejected the meeting.

Office 365 subscribers have also received the following feature updates;

View: Download information for KB3191932

Note: This update can be installed via Microsoft Update or the Update Now button when you are using Office 365 and updates Outlook to version 16.0.4549.1002 (msi-based installation) or 16.0.8201.2102 (Office 365 based installation) or 16.0.7766.2092 (Office 365 Deferred Channel installation).


Outlook 2013 Security Update for June 2017

News

A Security Update has been released for Outlook 2013. In addition to resolving the vulnerabilities, it also contains 12 documented improvements and fixes.

Most notable fixes and improvements are:

  • Resolves the vulnerabilities mentioned in CVE-2017-8506, CVE-2017-8507, and CVE-2017-8508 which could allow remote code execution if a user opens a specially crafted Office file or email message.
  • Enable users to install and manage (web) add-ins in Outlook 2013 rather than in the Outlook Web App.
  • Disables the message rule actions to start an application or run a macro (VBA script). To re-enable them, you can set the EnableUnsafeClientMailRules Registry value.
  • After you switch networks on a computer, Outlook 2013 sometimes won’t reconnect to the Microsoft Exchange server.

View: Download information for KB3191938

Note: This update can be installed via Microsoft Update or the Update Now button when you are using Office 365 and updates Outlook to version 15.0.4937.1000.