HowTo-Outlook

Hotfix KB2825795 for Outlook 2010
This hotfix contains fixes for 17 specific issues. Most notable fixes are;

• The unread or read count for email messages is not updated in folder trees in Outlook 2010.
• When you start Outlook 2010, the Favorites folders for additional mailboxes are not displayed.
• Assume that you implement a Cisco Unity voice mail form for Outlook 2010 in a Citrix environment. When you scroll through an email message, Outlook 2010 crashes.

View: More details and download information for KB2825795

Obtaining the hotfix
This is a Hotfix and not a regular update. You can request it via its KB article page.

An extra update has been released for Outlook 2013 and can be downloaded and installed manually, but is also being offered via Microsoft Update.

Update KB2825632 for Outlook 2013
This is a non-security update which has been released to fix the issue where the Folder Pane shows up empty after applying update KB2817630.

View: Download information for KB2825632

If you have Microsoft Update configured to also update other Microsoft applications, then this update will also also be offered via Microsoft Update or has already been updated automatically for you.

OutlookTempCleaner 1.2 has just been released. The main new addition is that it now also supports Outlook 2013, including the Office 365 editions of Office 2013.

OutlookTempCleaner is a free support tool which gives you easy access to the Temp folder that is being used when you directly open an attachment from Outlook. Under certain circumstances, this folder can become “full” and you are unable to open the attachment.

Aside from easy access to the folder, it can also report its size and gives you the opportunity to empty it. It also supports command line switches which allows you to automate maintenance of the folder via Windows’ Scheduled Tasks or logon/logoff scripts.

To everyone who has made a donation since its last release:
Thanks for your support!

Download: OutlookTempCleaner 1.2

It’s been a long time coming, but Outlook.com now finally has IMAP support as well.

Outlook.com was already accessible in mail clients via POP3, Exchange Active Sync (EAS), via the Outlook Hotmail Connector (Outlook 2010 and previous) and DeltaSync (Windows Live Mail).

With the inclusion of IMAP, mail sync support now also becomes available to mail clients and devices which don’t offer support for EAS, like Mac Mail, Thunderbird and Microsoft’s own Outlook 2011 for Mac.

Migrating your mail from a pst-file to an Outlook.com account in Outlook 2013 now also becomes much easier by simply connecting (temporarily) via the IMAP protocol as well.

The settings required when setting up the account are:

• Incoming IMAP
  • Server: imap-mail.outlook.com
  • Server port: 993
  • Encryption: SSL
• Outgoing SMTP
  • Server: smtp-mail.outlook.com
  • Server port: 587
  • Encryption:  TLS

View: Outlook Blog: Outlook.com now has IMAP

The Office 2013 Rollup Update KB2817630 is currently causing mayhem in Outlook land.

After applying it, the Folder Pane (aka Navigation Pane) shows up empty for some users. Clicking in the empty section will minimize it where you can then click on the “All Folders” button to see your folders again and also be able to reach your Calendar, Contacts, Tasks and Notes folders via the icons at the bottom (in case you have Compact Navigation enabled).

Apparently, they thought the Outlook interface still wasn’t white enough

Solution

Update:
A new update has been released via Windows Update which fixes this issue without requesting and manually installing hotfixes. For more information about this update see KB2825632.

To resolve this issue, also install the August Hotfix for Outlook 2013 (KB2817503) or the other August Hotfix for Outlook 2013 (KB2817347). Installing both is also an option.

As these are both hotfixes, you won’t see them in Windows Update but need to request them via their above linked KB page. For more info about the process, also see: What are Hotfixes?

Microsoft is in the process of re-publishing the September update so that applying the Hotfixes will no longer be a requirement. Until that time, if you don’t want to or can’t install the Hotfixes, uninstalling update KB2817630 is an alternative option. As this isn’t a security update, it is safe to do so.

For more information about removing updates see Uninstalling Outlook or Office updates.

Note: The update has been pulled from Windows Update so it will not automatically try to re-install itself anymore. When the updated release becomes available again, it will also be offered via Windows Update again even when you leave it installed.

Cause and who are affected

The issue is caused by an incompatibility between a specific version difference of outlook.exe and mso.dll, usually caused by not having AND at least one of the August hotfixes AND the September update installed.

This version difference can only occur when you are using MSI based installations, which are Office 2013 Standard and Professional Plus. The Office 2013 Click-to-Run and Office 365 installations are not affected.

For more information about the issue, check out the post on the official Microsoft Office Updates blog.